Control of Quality of Service
Regardless of the Technical processes have a single stream
The ToBeFlow allows you to pre-define Action Plans model for each type of Process. Each of these plans is automatically applied depending on the type of open process.
This plan is a set of Tasks, with according Dates and Deadlines and forms the basis that will direct the actions of the technician that will follow the process. You can, however, be adjusted to each reality.
This initial calibration and own of each type of Process ensures uniformity of procedures.
Management of Planned interventions
The planning of interventions is the only way to ensure fluidity in the resolution of cases pending.
The ToBeFlow allows you to regulate the activity of its teams, resulting in a more efficient management of calendars.
The objectives are clear: lower the response time to problems, determine the degree of priority of each request, distribute and monitor the workload by employees.
Centralize the Management of Contracts with third parties
Do you have a notion of all contracts that have assets with third parties?
Whether subscriptions to publications, domain registration or service contracts, you can use the ToBeFlow to effectively manage contracts with third parties.
This system allows you to:
‣ Register and Classify all of the contracts concluded with third parties
‣ Be alerted in due time, to be able to opt for the renewal or not of contract
‣ Quantify the total number of contracts with third parties in order to be enable to draw up strategies for the negotiation of values in scale
Centralize all Emails exchanged with the Entity
Access to e-mail exchanged with a particular Entity is facilitated with the use of the ToBeFlow. Regardless of the employee or the email address used, the message is automatically copied to the Emails of the Entity.
Your client has several contacts with several email addresses? The messages are registered, in the same way!
This classification system has the following characteristics:
‣ Works transparently to users
‣ Is executed automatically and scheduled, privileging with less hours of work with the platform
‣ Allows delete domains and addresses in this process, in order to ensure confidentiality
Drag, Sort, Store and then Share
You can Drag'n Drop (drag) of files directly to the platform
The ToBeFlow allows you to a Digital file and Organized documents, so you can see directly onto a PC or TABLET in total mobility.
‣ Distribute Internal Rules and Procedures, by their teams
‣ Control Versions
‣ Set the privacy of each document, ensuring access to only certain Departments or Groups of Users
Have a perfect Control of the Work performed
When in doubt, refer to the Report of Activities in ToBeFlow
A detailed planning is a great base to ensure that all tax obligations of the customer are met within time.
The ToBeFlow has several tools that allow you to warn the implementation of pending jobs, as well as confirm the execution of the work planned.
Efficient Management of Retainer Contracts
Want to decide in an assertive manner the allocation of costs to the customer?
Quantify the Retainer Contract concluded with each client, as well as the hole Balances, if they have Overall limit or Monthly Hours or Incidents.
Is a feature especially important.
The terms and conditions of each Retainer Contract will be defined in each case and determine the behavior of the platform.
Register Technical information
In ToBeFlow, the set of attributes of the company is variable.
The ToBeFlow implements the concept of Technical Attributes: a set of Dynamic information (in this case technical), duly protected and accessible only to those who need them.
The goal is to register the information of your customer, which is essential for their teams can perform the contracted works.
On the other hand, this set of attributes may also be used for the creation of specific segments and thus optimize the institutional communication.